Eligibility for Returns: We want you to be completely satisfied with your purchase from Emperor Brand. If for any reason you are not, we accept returns of unworn, unused, and undamaged items within 30 days of the purchase date. Please note that certain items, such as personalized or intimate products, may not be eligible for return due to hygiene or customization reasons.
Return Process: To initiate a return, please contact our customer service team with your order details. They will guide you through the return process and provide you with a return authorization number. Please ensure that the items are securely packaged and include all original packaging, tags, and accessories.
Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure the safe return of the items. Upon receiving and inspecting the returned items, we will issue a refund to an Emperor Brand gift card, excluding any shipping charges.

Refund Processing Time: Once your return has been received and approved, we will process the refund within 4-6 business days. Please note that refunds will be made to an Emperor Brand gift card, which can be used for future purchase on Emperor Brand.